a new study by genesys reveals that people of all ages are open to artificial intelligence provided it enhances their customer service experiences.
the study explores the varying attitudes towards ai across different age groups, highlighting varying levels of enthusiasm yet a shared recognition of its possible advantages for improving customer interactions.
key findings
about the research
genesys conducted this research using an online survey prepared bymethod researchand distributed byrepdataamong 1,000 adults (age 18-plus) in the united states.the sample was equally split between genders, with a spread of age groups and geographies represented.data was collected from october 31 to november 6, 2023.
share this:
on twitter
on facebook
on linkedin
